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Changing Movistar mobile voicemail to English


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#1 jimtaylor

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Posted 07 December 2012 - 07:18 PM

Those of you who have Movistar mobiles will probably already have voicemail set on English, but a friend of ours recently told me that she never used voicemail because she couldn't understand the Spanish lady when she rang 123 to listen to a voicemail. So, just in case anyone else is in the same situation:

 

If you miss a call and someone leaves a voicemail message, Movistar send you a text message informing you and telling you to ring 123 to retrieve it. Calls to 123 are free.

 

To change to English:

 

Dial 123

Press 3

Press 4

Press 1

Press 5

Press #

 

That's it - done.

 

 

The options when you ring 123 are:

1         Check for messages

2         Change your greeting

3         Change your mailbox settings

           1         Enable the quick menu

           2         Change your code

           3         Be notified of a message by a call to your mobile, rather than a text message

           4         Change language

*         Finish

 

When you ring 123 and press 1 to check for messages, your options after hearing a message are:

7         Delete message

8         Ring the person who left the message


Edited by jimtaylor, 07 December 2012 - 07:18 PM.

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#2 geoffllo

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Posted 07 December 2012 - 07:30 PM

Those of you who have Movistar mobiles will probably already have voicemail set on English, but a friend of ours recently told me that she never used voicemail because she couldn't understand the Spanish lady when she rang 123 to listen to a voicemail. So, just in case anyone else is in the same situation:

 

If you miss a call and someone leaves a voicemail message, Movistar send you a text message informing you and telling you to ring 123 to retrieve it. Calls to 123 are free.

 

To change to English:

 

Dial 123

Press 3

Press 4

Press 1

Press 5

Press #

 

That's it - done.

 

 

The options when you ring 123 are:

1         Check for messages

2         Change your greeting

3         Change your mailbox settings

           1         Enable the quick menu

           2         Change your code

           3         Be notified of a message by a call to your mobile, rather than a text message

           4         Change language

*         Finish

 

When you ring 123 and press 1 to check for messages, your options after hearing a message are:

7         Delete message

8         Ring the person who left the message

Thanks Jim, I've done all that, but when somebody rings my mobile, there is no voicemail available. How do I turn it on, please?

 

Geoff.



#3 jimtaylor

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Posted 08 December 2012 - 06:43 AM

Strange, Geoff, as it's activated by default and has to be deactivated if you don't want it.

 

I'm not certain which is the correct way to do it these days. I think you just ring 22500 from your mobile and that's it - you get a text message saying it's been activated. Or you may ring 500 - I'm not sure.

 

If they both fail, I'd take it into a Movistar shop and they'll do it for free. I recently had to go to Movistar in Almoradí because my SIM card stopped working. Sandra (lovely girl) couldn't establish why, so she sold me a new SIM for €7, and transferred my number, credit balance, contacts and screen piccy to it - all part of the service. When we struggled a bit with my Spanish, she typed what she had to say into Google Translate.

 

When you've sussed it, report back.

 

cheers

Jim



#4 Studio 17

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Posted 08 December 2012 - 09:16 AM

Thanks Jim.

Always struggled to get what she was saying - all changed now :)


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#5 geoffllo

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Posted 08 December 2012 - 09:46 AM

Strange, Geoff, as it's activated by default and has to be deactivated if you don't want it.

 

I'm not certain which is the correct way to do it these days. I think you just ring 22500 from your mobile and that's it - you get a text message saying it's been activated. Or you may ring 500 - I'm not sure.

 

If they both fail, I'd take it into a Movistar shop and they'll do it for free. I recently had to go to Movistar in Almoradí because my SIM card stopped working. Sandra (lovely girl) couldn't establish why, so she sold me a new SIM for €7, and transferred my number, credit balance, contacts and screen piccy to it - all part of the service. When we struggled a bit with my Spanish, she typed what she had to say into Google Translate.

 

When you've sussed it, report back.

 

cheers

Jim

Thanks Jim. I dialled 22500 and immediately got a text saying that it had been activated! Any idea how you deactivate it? I ask, because I assume it wil cost me if I'm in UK and somebody leaves a message on it?

 

Cheers

Geoff.



#6 jimtaylor

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Posted 08 December 2012 - 11:20 AM

Won't cost you if someone just leaves a message, but I'm not sure if you'd be charged to listen to it from the UK.

 

To deactivate completely, call 22537 and select option 4. Again, you should get a confirmation text.



#7 geoffllo

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Posted 08 December 2012 - 11:56 AM

Won't cost you if someone just leaves a message, but I'm not sure if you'd be charged to listen to it from the UK.

 

To deactivate completely, call 22537 and select option 4. Again, you should get a confirmation text.

Ta Jim, you're a diamond!

 

Geoff.



#8 Carole

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Posted 09 December 2012 - 11:52 AM

Jim, you're an absolute mine of information!



#9 Jacqui Lockwood

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Posted 29 March 2014 - 04:45 PM

Hi, can anyone help with the voicemail options re to listen to a message more than once and how to delete messages ?

Thank you all :23_50_4[1]:



#10 jimtaylor

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Posted 29 March 2014 - 06:08 PM

Hi Jacqui, and welcome.

 

Did you manage to change the voicemail language as in my first post above?

 

I checked that the method is still valid by changing it back into Spanish, then starting again and followed my own instructions to change it to English. First time I tried putting it back into English I was a bit too quick at pressing the keys, and it didn't work. Second time, I waited until the lady started on saying 'pulse uno' etc, and then pressed the relevant key, and it worked.

 

There aren't any messages on our mobile, and to put one on it to test it would cost me money(!), so perhaps someone else can help.

 

However, after listening to a message, your options are, as I recall, 7 to delete the message and 8 to ring the person who left the message.

 

Somewhere along the lines there used to be an option 1 to listen to a saved message, and an option 4 to listen to a message, but I can't test if these still work.

 

 

And now some questions for you:

 

Do you know if the two storey block of flats on what I call the lagoon beach just north of El Cotillo still do holiday lets?

 

I understand there are going to be some new routes to/from Fuerteventura announced shortly - any idea if they will include Alicante?

 

We'd like to revisit, and when we were in the UK it wasn't a problem, but out here we'd have to fly via Madrid or Barcelona, or go to Lanzarote and get the ferry, and I just don't fancy the extra hassle.

 

cheers

 

Jim




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